We care about our local community and build genuine, reliable relationships to achieve shared outcomes
We recognise that adhering to corporate and regulatory requirements does not always satisfy the needs and expectations of our stakeholders, which is why we take a proactive approach to open and timely engagement, strive to build strong relationships and understand matters important to our stakeholders.
Our engagement approach includes quarterly community meetings, direct engagement with portside community groups, industry forums, a 24-hour enquiry line, social media, website enquiry form and tour programme.
In 2020, we adapted our engagement methods to interact with stakeholders and local communities completely online through digital platforms and social media in response to the COVID-19 pandemic. We also attended and presented at a number of local and regional digital events and industry forums. Our tour programme was suspended for a number of months and recommenced in December.
Since the two-year Local Voices Community Survey engagement programme commenced in 2018, it has been a valuable tool for gathering information and listening to feedback from our community.
In 2020, a Pulse Survey was conducted in March and a more in-depth Anchor Survey in September. Participation in the surveys increased to a total of 1,009, an increase of 31% compared to 2019. Respondents in 2020 comprised of 47% portside residents (38% in September Anchor Survey).
Survey responses highlight community views on local environmental and social issues, as well as factors most important for building trust and improving the community’s acceptance of Port Waratah. This is an important way for us to identify where we need to focus our efforts to maintain and improve our relationships and reputation in the community.
Pleasingly, the community’s trust in and acceptance of Port Waratah has remained steady and strong since 2018. The results of each survey are shared publicly on the Local Voices website to ensure transparency for survey participants and interested stakeholders.