We connect Hunter Valley coal to the world
Port Waratah is committed to delivering superior services to our customers and to act in their best interests. We live our values by listening to our customer’s feedback and creating change where we can. Our Kooragang and Carrington Terminals are an integral part of the Hunter Valley Coal Chain, which includes more than 35 coal mines and coal can be hauled up to 380km to reach the port. We export Hunter Valley coal to more than 20 countries. Coal is a major component of the global energy mix and global demand for coal is forecast to remain stable over the next five years.
- Four new destinations (Argentina, Myanmar, Oman and Pakistan) bringing our total to 23 countries.
- Provided service flexibility to assist customers to meet market demand.
VESSEL TURN AROUND DAYS
Port Waratah’s terminal capacity provides a reliable, high-quality, flexible and cost-effective service to our customers. One of the strengths of the Hunter Valley Coal Chain is the flexibility coal providers can utilise to meet demand, when they need it. Capacity disruptions in late 2020 saw customers quickly move to utilise their flexibility to meet market demand.
Strong working relationships are critical to our success. Our customer needs are at the forefront of our decision making, and we work proactively and collaboratively to build long-term partnerships across the coal chain to ensure our customer needs are met. In 2020, we acted on customer feedback to implement a number of enhancements to our Services Portal and customer reporting and worked with other coal chain participants to identify opportunities to improve efficiencies and deliver benefits to both our customers and the wider coal chain.
Our two terminals function in tandem to maximise efficiency and throughput for our customers. Kooragang Terminal operates at a capacity of 10,500 tonnes per hour and is best suited for larger vessels and trains. Carrington Terminal, on the other hand, operates at 2,500 tonnes per hour and is best suited for smaller vessels and trains. At peak times, both work together near or at capacity to meet demand and importantly allow the Hunter Valley Coal Industry to export to unique destinations around the world with a range of variable port capabilities.
We focus on remaining as efficient as possible and provide service flexibility to meet our customers’ needs.