We have risen to the challenge of managing through a materially disrupted year.

From the COVID-19 pandemic to changing market conditions, the central objective for Port Waratah was implementing and maintaining controls that would enable continuous operations while ensuring the safety and health of everyone involved at its operations. 

Port Waratah’s terminals handled 105.9 million tonnes in the year, providing evidence of the resilience and strength in the collaborative partnership that is the Hunter Valley Coal Chain.

The Hunter Valley coal industry was privileged to be allowed to continue to operate with appropriate controls aimed at ensuring the health and safety of not only those involved directly in the industry, but also the  communities in which they work and live.

Welcome to our 2020 Sustainability Report

Working as a team, living our values in the way we work and engage with stakeholders, customers and each other, sustained us through 2020. As an organisation, we faced similar challenges to our community, the key one being the disruption and uncertainty resulting from the pandemic. In this environment, the benefits of a clear and well understood set of organisational values to guide our decision-making and behaviour were proven time and again.

We are proud of our service delivery performance in 2020. Delivering uninterrupted services to our customers, Port Waratah’s terminals loaded 105.9 million tonnes of coal into 1,192 vessels. This outcome, against a background of disruption in the seaborne coal trade, including through COVID-19 and geopolitics, demonstrates the resilience of the Hunter Valley coal industry.

Our Role In Society

We are a business with a local heart and global reach. Port Waratah Coal Services Limited is an unlisted public company with headquarters in Kooragang NSW, Australia. We have been operating since 1976, delivering an efficient, high-quality and reliable service to local coal producers. Port Waratah plays a vital role in the Hunter Valley Coal Chain, enabling our customers to reach a global market. We stockpile, blend and load coal for export in the Port of Newcastle, and own and manage export terminals at Kooragang and Carrington, both of which operate 24/7. The terminals have a combined capacity of 145 million tonnes per year. Our terminal services are critically important to the region’s coal industry, one of the largest and most collaborative coal supply chains in the world.

COVID-19 Response

To maintain our momentum throughout the COVID-19 pandemic, our focus was to identify and implement agile and sustainable measures that would ensure the health and wellbeing of our people and the continuity of our operations. This was made possible through value-driven leadership, securing key supplies and consumables, and our rapid adoption of new health and safety controls and online communication technology.


Through our active engagement with our stakeholders we recognise that each of them has differing interests and expectations in the way we conduct our business. Materiality is essential for quality sustainability reporting, and ensures we provide timely and transparent information on issues most important to our stakeholders.

In 2020, we comprehensively reviewed are material issues through active engagement with our stakeholders and research. Our materiality matrix demonstrates critical sustainability and business issues in terms of the potential impacts on Port Waratah and the level of  interest our stakeholders have regarding those issues.

Our Performance

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Each business driver and theme
has a series of

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Success in achieving these
objectives is determined
through meeting quantified

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We will know when each
target has been met through
measuring relevant


The coloured bucketwheel icons represent our performance against the objectives we set for each business driver. 


In Progress

Not Achieved

Reports and GRI Standards

Our Sustainability and Sustainable Development Reports describe our management approach to sustainability and our performance for each calendar year, structured around our five key business drivers. We prepare our Sustainable Development Reports in accordance with the Global Reporting Initiative’s (GRI) Standard Disclosures from the GRI Sustainability Reporting Guidelines. All Standard Disclosures that have been met in each report are described in the GRI Content Index for the corresponding year.